Jobs at Canaccord Genuity LLC

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Desktop Administrator level 1

New york, ny · Information Technology
SUMMARY
The purpose of the Level desktop support technician is to provide hands on technical support across a wide range of systems. The position will be responsible for the full range of support including Level 1 technical support, benchmarking, an diagnostics for CG systems in the USA.  
Additionally, this role will work collaboratively with the SCCM team, network, and server teams to proactively maintain, diagnose, and remediate issues across the Canaccord Genuity LLC environment. 
HOURS are 7 am to 3pm.
 
JOB FUNCTIONS/DUTIES AND RESPONSIBILITIES
  • Maintain and troubleshoot existing PCs and peripherals throughout the company’s network including but not limited to PCs, notebooks, and laptops
  • Provide service and support for all IT equipment to include personal computers, peripheral devices, hardware, and software used for business purposes
  • Support all employees and respond to all incidents in a timely, courteous, and efficient manner
  • Provide training on an as-needed basis to employees
  • Support remote employees with technical assistance, remote access connectivity, equipment diagnosis and troubleshooting of hardware and software
  • Setup and Configure video conferencing and client presentations
  • Desktop performance evaluations (benchmarking and issue resolution)
  • Application performance evaluations (benchmarking and issue resolution)
  • Perform network packet analysis as necessary to remediate desktop and application issues
  • Patch Management System Remediation
  • Backup SCCM Administrator as necessary
  • Develop PowerShell scripts for automation
  • PowerShell script remediation
  • Provide on-call coverage during non-business hours. This includes maintaining a corporate issued mobile device
  • Assist in deployment of new technologies and other related tasks
  • Manage IT inventory of all equipment, licenses, service, and support contracts and incidents.
  • Setup and troubleshoot mobile devices as necessary
  • Responsible for the installation of Operating System and Antivirus updates as necessary
  • Move, Add, and Change all technology associate with the desktop computing environment, including but not limited to PC’s, monitors, phones, and printers
  • Attend/Participate Department meetings
  • Follow all department policies and procedures including but not limited to answering the support line and documenting issue and resolution details
  • Performs all functions as assigned by management
 

TECHNICAL REQUIREMENTS

  • Windows 7 (required) and Windows 10 (required)
  • Active Directory (required)
  • SCCM experience (required)
  • PowerShell (preferred)
  • Network experience (TCP/IP, DNS, DHCP, etc.) (preferred)
  • Office 365 (preferred)
  • BitLocker (preferred)
  • Computrace (preferred)
  • MS LAPS (a plus)
  • McAfee (a plus)
  • Bloomberg (a plus)
  • Capital IQ (a plus)
 

OTHER REQUIREMENTS

  • High School Diploma/College Degree preferred PLUS 2 or more years of IT desktop experience
  • Technical Certification in related field preferred
  • Strong organizational skills, able to prioritize and multitask
  • Strong interpersonal skills and customer service skills
  • Ability to work collaboratively in a team environment
  • Must be dependable and have excellent written and verbal communication skills 
  • Ability to interact with various levels of employees throughout the organization
  • Ability to relay technical information to non-technical business units
  • Desire for continuous learning
 
 

 
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